Frequently Asked Questions

Have a question?

Here are answers to some commonly-asked questions about Valley View Casino & Hotel for your convenience.

For more information, please contact us at our toll free number at 866-VIEW-WIN (843-9946) or at 760-291-5500.

Should I always play max bet?
Playing Max Bet increases the possibilities of you winning a substantial amount of money from our Certified Loose slots. We here at Valley View Casino want your experience to be a pleasant and enjoyable one. Players must remember to always remain within their playing budget.
What is MOREPLAY® and how do I get it?
MOREPLAY® is free slot play that is given to Valley View Casino’s Players Club cardholders. MOREPLAY® is offered in our monthly newsletters, at Valley View sponsored events, Valley View promotions and drawings and many other ways. MOREPLAY® may have certain qualifying criteria.
What is Overtime Play and how do I get it?
Overtime Play is free slot play that is earned when playing slot machines. As you play your favorite slot machines, points are added to your Overtime Play account, allowing you to continue to enjoy having fun. When using your Players Club card you earn one (1) point for every four (4) dollars played on most slot machines while you earn one (1) point for every eight (8) dollars played on all of the video poker machines. In order to activate your Overtime Play you must have a minimum of 250 points in your account, equaling five (5) dollars in free slot play.
Can you earn points for table play?
At this time, points are earned by only playing our many varieties of slot machines. But don’t be discouraged; table players receive comps based on their rated play. Your comp value can be used toward meals at the award-winning buffet and logo wear items.
What can I use my points for?
Points may be redeemed for many different items. You can use your points toward the purchase of a buffet at our award-winning buffet, toward the purchase of Valley View logo wear, and as Overtime Play.
What is the Players Club for?
The Players Club at Valley View Casino is used to assist guests in order to enhance the player’s experience by issuing Players Club cards, answering player questions and explaining the benefits of being a Players Club cardholder.
Where do I sign up for a Players Club Card?
Watching others earn points and gifts has made you want to be a Players Club cardholder. You can obtain your Players Club card at the Players Club or by talking to any team member of Valley View Casino. Valid government photo identification is required when signing up and performing any transactions. So stop on by and sign up for a Players Club card, and enjoy all the benefits of being a cardholder.
How much does a Players Club Card cost?
The Valley View Players Club card is absolutely FREE!
Are there any other benefits to being a Players Club Cardholder?
Our Player Development department has been instituted to help ensure that qualifying guests are given a personal experience and added bonuses of exclusive invitations to special events such as games at PETCO Park and Qualcomm Stadium in our luxury suite, dinners and exclusive concerts.
If I use the Players Club Card, does the slot machine know who I am?
Using the Players Club card is a benefit allowing Valley View Casino to track your play. Valley View Casino tracks your play in order to benefit you for your time playing here. Benefits include invitations to members-only events, tournaments and more. The Players Club card in no way affects the outcome and payout of your favorite slot machine. So use your card every time you play and enjoy the benefits of being a Valley View Casino Players Club cardholder.
Are slot tournaments open to the public?
Slot tournaments are currently offered to qualifying Players Club cardholders. Invitations are mailed to qualifying guests. Please contact us at 866-VIEW-WIN (843-9946) for additional details.
If I lose something, who do I contact?
Please see any team member for assistance in locating your missing items.
Additional questions
If you have any additional questions, please contact the Valley View Casino Players Club.
Valley View Casino & Hotel